1. Who operates XGLIDE
The operator of xglide.store and the seller is X Glide s.r.o., company ID 21464243, registered office at Vřesová 679/9, Troja, 181 00 Praha 8, Czech Republic, entered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 402288. The seller is not registered for VAT.
Contact: support@xglide.store, telephone +420 606 201 126. Correspondence, returns and claims address: X Glide s.r.o., Dlouhá 186/31, 412 01 Litoměřice, Czech Republic.
2. Shop status
Orders can be submitted through checkout, subject to current product availability and the delivery options offered.
3. Orders and contracts
These terms cover purchases by consumers: individuals buying outside their trade, business or profession. Contracts will be available in Czech or English according to the language selected for the order. You pay your own internet connection costs; we do not charge a separate fee for using distance communication.
Before placing a binding order, you will be able to review and correct the products, quantities, contact details, address, delivery and payment. Checkout will show the total price and let you read and save these terms. The final order button will clearly indicate an obligation to pay. The sales contract will be concluded when confirmation accepting the order reaches the email address you provided. You will also receive the terms applicable to that purchase. We retain orders and contract documents to fulfil purchases and legal obligations. You may request a copy by email.
Only the quantity allowed by checkout can be ordered. If an issue arises with an order, we will contact you to agree on the next steps. We will supply a substitute product only with your agreement.
4. Prices, payment and delivery
Before you confirm an order, checkout will show the final product price including mandatory taxes and charges, the chosen delivery charge and the total in the stated currency. We will not add a paid extra without your express agreement. Later price changes on the website do not change the price of an agreed order.
Card payments will be processed by Stripe through a secure payment gateway. Available payment methods and the payment deadline will be shown at checkout.
Approved shipping rates are published on the Shipping and payment page. Only destinations and delivery methods actually offered at checkout are available. A carrier serving a country does not by itself mean that XGLIDE offers delivery there.
After a contract is concluded, we will deliver within the agreed period or, if none is agreed, without undue delay and within 30 days unless expressly agreed otherwise. If delivery is late, you have your statutory rights, including setting a reasonable additional period and then cancelling the contract; in the cases provided by law, no additional period is necessary. The risk of loss or damage in transit passes to a consumer on receipt, unless the consumer independently selects a carrier we did not offer. Please tell us promptly about visible transport damage. Failing to report it at the time of delivery does not remove your statutory rights.
5. Withdrawal and returns
A consumer may withdraw from a distance sales contract without giving a reason within 14 days of receiving the goods. Where one order is delivered separately, the period runs from receipt of the last item or part. Send a clear withdrawal notice before the deadline to support@xglide.store or to the returns address in section 1. Using a form is optional. A model form and detailed instructions are available on the Returns and claims page.
Send or hand the goods back to the returns address without undue delay and no later than 14 days after notifying us of withdrawal. You bear the direct cost of returning the goods. This does not apply to reasonable costs of a justified defect claim.
We will refund all payments received, including the original delivery charge up to the cost of the least expensive standard delivery option offered for the order, without undue delay and no later than 14 days after withdrawal. We will use the original payment method unless you expressly agree otherwise without additional cost. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.
You may examine the goods as necessary to establish their nature, characteristics and functioning. You are responsible only for a reduction in value caused by handling beyond that extent. Opening ordinary packaging does not automatically remove your withdrawal right, and we do not charge a fixed return penalty. Statutory exceptions, such as goods genuinely made to personal specifications, apply only where their legal conditions are met.
6. Defective goods and claims
We are responsible for goods conforming to the contract, description, agreed characteristics and statutory requirements at delivery. Consumers may exercise rights in respect of a defect that becomes apparent within two years of receipt, without prejudice to any statutory extension. A defect appearing within the first year is presumed to have existed at delivery unless incompatible with the nature of the goods or defect. Normal wear from use and damage caused by the user are not, by themselves, defects for which we are responsible. This does not exclude liability for incorrect instructions or another product defect.
You may first choose repair or replacement unless the chosen remedy is impossible or disproportionately costly compared with the other. Where the legal conditions are met, you may request a proportionate price reduction or terminate the contract, including where we refuse or fail to provide a proper remedy, a defect recurs or a defect is serious. A minor defect does not entitle you to terminate the contract; the seller must establish that it is minor.
Submit a claim by email or at the claims address in section 1. Describe the defect and the remedy requested, and provide evidence of purchase, such as the order number. Original packaging or the original receipt are not the only acceptable conditions for making a claim. We will issue confirmation of the claim and its resolution. We will resolve the claim, including correcting the defect, and inform you of the outcome within 30 days unless you expressly agree to a longer period. If this deadline expires without resolution, you may terminate the contract or request a proportionate price reduction. We will reimburse reasonable costs of a justified claim. Further instructions are on the Returns and claims page.
Any voluntary commercial guarantee must be expressly stated with the product or in a guarantee statement. Your statutory rights concerning defective goods remain unaffected by any such guarantee.
7. Product images and AI visualisations
Some illustrative or stylised images on the website may be created or edited with artificial intelligence. They present the setting and appearance. The description of the particular product sets out the exact package contents, dimensions, materials, compatibility and other characteristics. Describing an image as illustrative does not limit our responsibility to deliver goods that conform to the contract and the information on which you based your purchase.
8. Personal data and communication
Information about how we process personal data and your rights is provided in our Privacy policy. Consent to marketing updates is not required to make a purchase. For questions or complaints, contact support@xglide.store.
9. Disputes and applicable law
If we cannot resolve a dispute directly, consumers may contact the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, company ID 00020869, as the competent alternative dispute resolution body. Email: adr@coi.gov.cz. Information and the application procedure are available on the ČOI ADR website. An application may be submitted no later than one year after you first asserted the disputed right with us. Your right to take the matter to court remains unaffected.
Czech law applies. Consumers habitually resident in another country retain the protection of mandatory legal provisions that would apply in the absence of this choice. These terms do not limit statutory consumer rights or statutory rights to bring proceedings. Each purchase is governed by the terms supplied when its contract was concluded; later changes do not apply to contracts already concluded.