Returns & statutory defect rights
The following rules apply to consumer purchases from the XGLIDE online shop.
Your 14-day right to withdraw
If you buy as a consumer online, you may withdraw from the purchase contract without giving a reason within 14 days of receiving the goods. Send us your decision within that period, for example to support@xglide.store. You may use the model below, but you do not have to.
Send the goods back within 14 days of notifying us of your withdrawal to X Glide s.r.o., Dlouhá 186/31, 412 01 Litoměřice, Czech Republic. You bear the direct cost of returning the goods.
We will refund your payment, including the cost of the least expensive standard delivery option we offered, within 14 days of your withdrawal. We will use the original payment method unless we agree otherwise. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever happens first.
Opening the packaging alone does not cancel this right. You are only liable for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Applying or using mouse dot skates may reduce their value. Any reduction is assessed from their actual condition; we do not charge a fixed unpacking fee.
Statutory rights for defective goods
We are responsible for defects present when the goods are received that become apparent within two years of receipt. A defect appearing within the first year is presumed to have existed on receipt unless the nature of the goods or defect rules this out. Normal wear and damage caused by the buyer are not defects for which we are responsible.
Subject to the statutory conditions, you may request repair or replacement, or an appropriate price reduction or withdrawal from the contract. These statutory rights are separate from a voluntary commercial guarantee.
Notify us of a defect by email at support@xglide.store, by phone at +420 606 201 126, or by post. Please identify the goods, describe the defect and state the remedy you request. An order number and photos can help, but you may prove your purchase in other ways.
Send goods for a defect claim to X Glide s.r.o., Dlouhá 186/31, 412 01 Litoměřice, Czech Republic. Original packaging is not required.
We will provide written confirmation of receipt of your claim and its resolution. We will resolve the claim, including remedying the defect, and inform you of the outcome within 30 days of the claim being made, unless we agree a longer period with you in that particular case. For a valid claim, you are entitled to reimbursement of reasonably incurred costs.
Model withdrawal form
Complete and send this model only if you wish to withdraw from the contract. You may copy it into an email.
To: X Glide s.r.o., Dlouhá 186/31, 412 01 Litoměřice, Czech Republic; support@xglide.store
I hereby give notice that I withdraw from my purchase contract for the following goods:
Goods: ____________________
Order number (if known): ____________________
Ordered on / received on: ____________________
Consumer’s name: ____________________
Consumer’s address: ____________________
Date: ____________________
Consumer’s signature (only if sent on paper): ____________________